Reference

The Rules Behind Your Account

This page is where we set out the legal side of holding a vocabbd account: what you agree to when you join, how your wallet and details are treated, and how to reach us if something needs changing.

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vocabbd The Rules Behind Your Account
TALK TO US

Where Legal Questions Go

Legal questions do not belong in a general chat queue, so route them properly and you will get a straight answer instead of a copy-paste reply. Our support team is reachable through live chat from inside your account and by email from the contact page, and both channels keep a written record you can refer back to. When you write in about a terms question, a wallet mismatch or a request to change or close your account, quote your registered mobile number and the date of the transaction. That gets you a reply that actually addresses your case.

Live chat in your account Open chat from the help tab once you are signed in, so our team can see your account state and answer terms questions with your actual record in front of them rather than guessing.
Email for written requests Use the contact address on our support page for anything you need in writing, including account closure, detail corrections and questions about how your data is handled.
Mobile wallet help desk Payment disputes involving bKash, Nagad, Rocket or Upay are handled by the same team; bring the sender number, the amount and the time, and we will trace it.
HOW WE HANDLE IT

Your Details and How We Keep Them

A legal page is only worth reading if it explains the mechanics, so here is what actually happens to your information. We collect what an account needs — your name, mobile number, date of birth and wallet reference — and we use it to run the account, verify transfers and meet record-keeping duties. We do not sell that data. Cookies on the site do a narrow job: keeping you signed in, remembering your language and measuring which pages get read. You can clear them in your browser at any time, though you will be signed out.

Account security Sign-in runs on a one-time code sent to your registered mobile number, so a stolen password alone will not open your account. Keep that number current; it is the key to everything.
Retention and records We keep account and transaction records for the period our obligations require, then remove or anonymise them. Ask us and we will explain which category your request falls into.
Requesting changes You can ask to see, correct or delete the details we hold. Write from your registered email so we can confirm it is you, and we will set out what we can action.
Who to contact Data questions go to the same support desk as account questions, marked clearly as a data request. That way it reaches the person who handles records rather than sitting in a general inbox.

Legal Questions You Might Ask

These are the ones that land in our inbox most often, answered without the padding. If your situation is not covered here, the support desk will take it from there, and we will tell you plainly when something sits outside what we can do.

You agree to hold one account in your own name, to fund it only from a wallet or bank account that belongs to you, and to follow the law where you live. Availability depends on your local law and eligible regions.

No. The sender name on the bKash, Nagad, Rocket or Upay transfer has to match the name registered on your account. If it does not match, the payment is held and we will ask you to explain before it is credited.

Write to our support desk from your registered email and mark it as a data request. We confirm it is you, then set out what we hold, where it came from and how long we keep it.

Tell us before you keep using the account. Rules differ between regions, and a location we can serve today may sit outside what your new local law permits, so we review it rather than assume.

Yes, you can request closure at any time through live chat or email. We close the account, then keep only the records our obligations require and remove the rest once that period ends.

Not everywhere. We serve eligible regions only, and access depends on your local law. If your location falls outside that, we decline the account rather than leave you guessing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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